Kard Avenue Privacy Policy

1. Information We Collect

A. Personal Identification Information

We may collect the following personal data when you create an account or use our platform:

• First name & family name
• Email address
• Mobile number
• Username
• Gender & Date of birth (if provided)
• Profile photo (if uploaded)
• Country code

B. Account & Authentication Data

Standard Registration: Password (stored securely in hashed form) and email verification status.

Facebook Login: If you choose to log in using Facebook Login, we receive only: Email address and Facebook User ID.

C. Address & Shipping Details

• Full name and Phone number
• Street address, unit, province, city, district, sub-district, and postal code
• GPS coordinates (latitude & longitude) — used to improve delivery accuracy

D. Payment & Financial Information

We collect order and transaction history. For Sellers (disbursement & payouts), we collect:

• Bank account number & Account holder name
• Bank name & branch
• Withdrawal history, balance, seller points, and debt/limit information

E. Device & Usage Data

We automatically collect: IP address, User agent, Device type, platform, operating system, browser, access logs, push notification tokens, and search queries.

F. Analytics & Tracking Data

We may collect data via analytics partners such as Firebase Analytics, Google Analytics, Meta App Events, and Microsoft Clarity.

2. How We Use Your Information

• Account creation, authentication, and customer support.
• Processing and fulfilling orders.
• Seller payouts and financial reconciliation.
• Fraud prevention, security, and legal compliance.
• Improving app performance and personalizing your experience.

3. Sharing of Information

We may share your data with:

• Operational Partners: Logistics/couriers, payment processors, and customer service platforms.
• Analytics & Marketing Partners: Google, Firebase, Meta, and Microsoft Clarity.
• Legal Bodies: When required by law or regulatory bodies.

We never sell your personal information.

4. Data Security

We implement security measures including encryption (in transit & at rest), access controls, secure hashed passwords, periodic security audits, and secure API communication.

5. Data Retention

We retain your data for as long as required for order fulfillment, account servicing, seller payouts, compliance with legal obligations, fraud prevention, and internal business analytics.

6. Your Rights

You have the right to access, correct, or update your data, request deletion of your account, and withdraw consent by contacting us for privacy-related matters.

7. Data Deletion Instructions

To delete your data or account, please follow these steps:

• Email: cs@kardavenue.com
• Subject: Account/Data Deletion Request

We will process your request within 30 days.